Returns, Exchanges and Refund Policy

Thank you for shopping at Aureva Sydney. We want you to be satisfied with your order. If you wish to return a product, please carefully read our return policy below.

1. Return Conditions

Return Period

You have the right to request a return within 30 days of receiving your order. This period allows you to inspect and evaluate the product.

Condition of the Product

A return will only be accepted if the item:

- Is unused, unworn and unwashed;

- Is in its original condition;

- Includes the original packaging, labels and any attached tags.

If the returned item does not meet these conditions, Aureva Sydney reserves the right to refuse the return.

2. Return Request Procedure

If you would like to return a product, you must contact us in advance at:

Email: info@aurevasydney.com, or fill in the contact form.

Please include the following information in your email:

- Order number;

- Reason for the return;

- Photo of the product if the item is damaged or defective;

- First and last name;

- Address details.

After receiving your request, we will send you further instructions regarding the return process.

Returns sent without prior notification and written approval may not be accepted.

Please note that our warehouse is located in Asia. Returns must only be sent after written confirmation and according to the instructions provided by our customer support team.

3. Items That Cannot Be Returned

The following items cannot be returned:

- Items marked as Final Sale;

- Accessories, due to hygiene reasons.

This does not apply where an item is faulty, damaged, not as described, or where you are otherwise entitled to a remedy under the Australian Consumer Law.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless otherwise agreed in writing.

We strongly recommend using a shipping method with Track & Trace, so the return shipment can be followed.

As our warehouse is located in Asia, additional shipping costs may apply.

The exact return shipping costs cannot be determined in advance, as they depend on factors such as the number of items, product type, shipping location and the chosen shipping carrier.

5. Refunds

Once we have received and inspected the returned item, you will receive a confirmation by email.

If the product meets our return conditions, the refund will be processed to the original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and display the refund.

6. Legal Basis

This Return Policy is drafted in accordance with applicable Australian consumer protection laws, including the Australian Consumer Law (ACL).

Under the Australian Consumer Law, our products come with consumer guarantees that cannot be excluded, restricted or modified. These guarantees apply in addition to any return rights offered by Aureva Sydney.

If a product is faulty, damaged, not as described, not of acceptable quality, or not fit for its intended purpose, you may be entitled to a repair, replacement, refund or other remedy in accordance with the Australian Consumer Law.

Please note that items marked as Final Sale or items that cannot be returned for hygiene reasons may still be eligible for a remedy where required by law, including where the product fails to meet a consumer guarantee.

Nothing in this Return Policy is intended to limit, exclude or override any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.