Terms & Conditions

Last updated: 17 January 2026

Welcome to Aureva Sydney. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website.

1. About Aureva Sydney

This website is operated by Aureva Sydney. Throughout the site, the terms “we”, “us” and “our” refer to Aureva Sydney.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the terms set out below.

2. Eligibility

By using this website, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you have permission from a parent or legal guardian to use this website.

You must not use our products or website for any illegal or unauthorised purpose.

3. Product Information

We make every reasonable effort to display product descriptions, images, colours, prices and availability as accurately as possible. However, we do not guarantee that all information on our website is always complete, current or error-free.

Product colours may appear slightly different depending on your screen settings, device, lighting and display quality.

We reserve the right to correct errors, inaccuracies or omissions at any time, including after an order has been submitted.

4. Orders

When you place an order with Aureva Sydney, you agree to provide accurate, complete and current information, including your name, shipping address, billing details and contact information.

After placing an order, you may receive an order confirmation email. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse, cancel or limit any order for reasons including suspected fraud, incorrect pricing, product unavailability, payment issues or shipping restrictions.

If we cancel your order after payment has been received, we will refund the amount paid using the original payment method where possible.

5. Pricing & Payments

All prices are displayed in the currency shown at checkout.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed, unless there has been an obvious pricing error.

Payment must be completed at checkout using one of the payment methods available on our website.

You agree that all payment information provided is accurate and that you are authorised to use the selected payment method.

6. Shipping & Delivery

Aureva Sydney works with third-party suppliers, fulfilment partners and shipping providers. Some products may be shipped directly from our suppliers or fulfilment partners.

Estimated delivery times are provided for guidance only and may vary depending on your location, product availability, customs processing, courier delays, seasonal demand or other circumstances outside our control.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping information provided by the customer, or events beyond our reasonable control. However, this does not limit any rights you may have under applicable consumer laws.

It is your responsibility to ensure your shipping address is correct before placing your order. If an incorrect address is provided, we may not be able to change it once the order has been processed.

7. Customs, Duties & Taxes

Depending on your location, your order may be subject to import duties, customs fees, taxes or other charges imposed by your local authorities.

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Aureva Sydney is not responsible for delays or additional costs caused by customs processing.

8. Returns, Refunds & Exchanges

Returns, refunds and exchanges are handled in accordance with our Refund Policy.

To request a return, refund or exchange, please contact us at:

Email: info@aurevasydney.com, or fill in the contact form.

Items must be returned in accordance with the conditions stated in our Refund Policy.

Nothing in these Terms & Conditions limits or excludes your rights under applicable consumer protection laws, including the Australian Consumer Law where applicable.

9. Australian Consumer Law

If you are purchasing from Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement, repair, refund or compensation where required by law, including where a product has a major failure or does not meet consumer guarantees.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law or any other applicable consumer protection legislation.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

Email: info@aurevasydney.com, or fill in the contact form.

We cannot guarantee that an order can be cancelled once it has been processed, fulfilled or shipped.

If cancellation is possible, we will confirm this by email. If the order has already been shipped, you may need to follow our return process after delivery.

11. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number, a description of the issue and clear photos or videos of the item and packaging.

We will review the issue and, where appropriate, offer a suitable solution in accordance with our Refund Policy and applicable consumer laws.

12. Use of Our Website

You agree not to misuse our website, including but not limited to:

using the website for unlawful purposes;
attempting to interfere with the security or operation of the website;
uploading malicious code, viruses or harmful software;
copying, scraping or exploiting website content without permission;
providing false or misleading information;
attempting to gain unauthorised access to our systems.

We reserve the right to restrict or terminate access to our website if we believe these Terms & Conditions have been breached.

13. Intellectual Property

All content on this website, including text, product descriptions, images, graphics, logos, branding, layouts and design elements, is owned by or licensed to Aureva Sydney unless stated otherwise.

You may not copy, reproduce, modify, distribute, sell or use any content from our website without our prior written permission.

14. Third-Party Links

Our website may contain links to third-party websites, apps, services or payment providers. These third-party services are not controlled by Aureva Sydney.

We are not responsible for the content, accuracy, policies, security or practices of third-party websites or services.

Your use of third-party services is subject to their own terms and policies.

15. Promotions & Discount Codes

From time to time, we may offer promotions, discount codes or special offers.

Promotions may be subject to additional conditions, including expiry dates, product exclusions, minimum order values or usage limits.

We reserve the right to modify, suspend or cancel promotions at any time, unless prohibited by law.

Discount codes cannot be applied retroactively to previous orders unless we agree otherwise.

16. Limitation of Liability

To the maximum extent permitted by law, Aureva Sydney will not be liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, data or business opportunity arising from your use of our website or products.

Nothing in these Terms & Conditions excludes, restricts or modifies any liability that cannot be excluded under applicable law.

17. Indemnity

You agree to indemnify and hold harmless Aureva Sydney, its owners, employees, contractors, suppliers and partners from any claim, demand, loss, liability or expense arising from your breach of these Terms & Conditions or misuse of our website.

18. Privacy

Your privacy is important to us. Our collection, use and storage of personal information is described in our Privacy Policy.

By using our website, you agree to the handling of your personal information in accordance with our Privacy Policy.

19. Changes to These Terms

We reserve the right to update, change or replace any part of these Terms & Conditions at any time by posting updates on this page.

The updated version will take effect once published on our website. Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

20. Governing Law

These Terms & Conditions are governed by the laws of Australia, unless otherwise required by applicable consumer protection laws in your country or region.

Any disputes will be handled in accordance with the applicable laws and courts of the relevant jurisdiction.

21. Contact Information

For questions about these Terms & Conditions, please contact us at:

Aureva Sydney
Email: info@aurevasydney.com, or fill in the contact form.
Website: https://aurevasydney.com/